|
FOOD & BEVERAGE SERVICE |
| 1. Food & Beverage service-Industry a) Foreword : An Introduction to the F & B
Industry b) Types of Food & Beverage operations. c)
Sector of the Food & Beverage service Industry. |
| 2. Food & Beverage Service areas and
equipment a)
Furniture b) linen c) China d)
Tableware ( Flatware, Cutlery and Hollow-ware) e) Glassware |
| 3. The menu, Menu Knowledge & Accompaniments a) The Menu b) Menu Knowledge c)
General accompaniments and covers |
| 4. Food & Beverage Service-sequence a) Basic Technical Skills b)
Interpersonal skills c) Service of Food d) Service of
Alcoholic Bar beverages |
| FOOD PRODUCTION |
| 5. Basic Knowledge of Cookery. a) Cookery an art & Science b) A brief
History of Culinary preparation c) Preparation Ingredients
d) Cooking methods e) Costing |
| 6. Essential Knowledge for Understanding Culinary Preparation a) Fish b) Poultry c)
Cheese d) Sauces e) Soups f) Meat g)
Vegetables h) Stocks & Glazes i) Appetizers &
Salads j) Accompaniments & Garnish |
| HOUSEKEEPING |
| 7. The role of Housekeeping in Hospitality
Operations a)
Organization of the Housekeeping dept: b) Job description of the
Housekeeping personnel |
| 8. Rooms and Floors -- Practices and Procedures. a) Briefing and scheduling the staff
b) Rules on a guest floor c) Cleaning a rooms |
| 9. Housekeeping control desk a) Role of the control desk b)
Types of registers and files maintained |
| Floor Linen room a) Equipment & Procedures for
requisitioning guest and cleaning & supplies |
| Public area Cleaning & Care and storage of Out-of -service
furniture |
| Linen and uniform room Linen rooms & Equipment & accessories for
linen & uniform rooms |
| 10. Front Office |
| The Lodging Industry The Hospitality Industry - an Introduction. Role of
International airlines in the Tourism Ind. Role of Travel Agent in the Tourism Industry |
| Front Office -Introduction Qualities of the front office staff. Front Office
Salesmanship. Job Description & Job Specification. Guest relations |
| Front Office Operations Front Office Systems. Front Office Equipment.
Departure Procedures. |
| Reservations a) Reservation
& Sales b) Types of Reservations c) Selling the
guest room |
| 11. COMMUNICATION SKILLS |
| The
Communication Process. Developing effective communication skills |
| 12. COMPUTER APPLICATION |
| 13. FOOD SAFETY & HYGIENE |
|
